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All Categories > Getting Started > Installing (WEC Starter Package) > registration email link not working
Total Posts: 11 - Pages (2): [1] 2
Author: Jeff Conley
Posted: Mar 27 2008 - 03:18 PM
Subject: registration email link not working
Have most of a test site up & working - but am having trouble with the email that gets sent to confirm registration...

using the latest 4.1.5 + WEC (had to get a new server to handle some of the newer reqs).

The problem lies with the confirmation link. It includes part of the next line of text so it's something like this:

-----------------------------
To confirm your registration, please follow this link:
[url]http://www.website.name/community/account/user/18ea35244894963d6345/
Or[/url] copy and paste it into your browser.
-----------------------------

The "Or" on the last line is included in the link.

As a result, when the user clicks on it, it gives a "page not found" with a typo3 search box.

Where might I find the template for this email to see if the line break needs moved to before the "or".

Thanks in advance!

-Jeff
Author: Jeff Segars
Posted: Mar 28 2008 - 10:19 AM
Subject: re: registration email link not working
Jeff,
Would you mind forwarding me a registration email or posting a link to your site so that I can do a trial registration. I'm curios to see this in action since it sounds like something that would need to be fixed in the Starter Package.

Thanks,
Jeff
Author: Jeff Conley
Posted: Mar 29 2008 - 12:57 AM
Subject: re: re: registration email link not working
sure - here's the url of the test site:

http://www.jeffconley.name/

Also noticed my reg from this site (wec.com) was the same...

Thanks for the quick reply!

-Jeff
Author: Jeff Conley
Posted: Mar 29 2008 - 05:20 PM
Subject: re: registration email link not working
Dear Jeff Conley,

We are sending you this message to confirm that you wish to register with Church of the Lakes, UMC. You will have access to the member's section of our website only after you will have confirmed your registration. To confirm your registration, please follow this link:
[url]http://www.jeffconley.name/community/account//user/18ea35244894963d6345/
Or[/url] copy and paste it into your browser.

If, for any reason, you do not wish to continue the registration process, or you have received this message in error, please click on this link:
[url]http://www.jeffconley.name/community/account//user/2094cb6555430165e362/
Or[/url] copy and paste it into your browser.
Please forgive us for any inconvenience we may have caused you.

We would like to welcome you at
Church of the Lakes, UMC
http://www.jeffconley.name/

Author: Jeff Conley
Posted: Mar 29 2008 - 05:40 PM
Subject: re: registration email link not working
Here's a screencap from my wec reg (email & url hash blurred)



link:
http://www.jeffconley.name/images/wec-reg-error.gif

That help at all?
Author: Jeff Segars
Posted: Mar 31 2008 - 11:00 AM
Subject: re: registration email link not working
Jeff,
Thanks for the link and screenshots. What mail client are you using in the screenshots?

We haven't seen the issue before and I don't have any issues with your registration email inside Apple Mail. Not to say that there isn't an issue or anything, but it will help us figure out if we need to make a change to our default configuration too.

Thanks,
Jeff
Author: Jeff Conley
Posted: Mar 31 2008 - 01:04 PM
Subject: re: re: registration email link not working
Sorry - Entourage 2004... didn't think about the client playing a part in this!

Just tried setting up Apple Mail and the link looked fine! Tried in webmail and it was there too...

Looks like it is Entourage after all...
Sorry to have bothered you!

As I look at the registration emails - the 'initiated registration' notification email to the wec admin has something funky going on... It separates the words from the site name constant - and adds '@computer.name' to the end of them.

(i.e. supposed to be from "Church of the Lakes, UMC" shows up as:
"From: Church@computer.host.domain.com Of@computer.host.domain.com The@computer.host.domain.com Lakes@computer.host.domain.com" UMC@computer.host.domain.com <actual@email.com>)

Not a huge deal - but wonder where the templates for the emails reside to be able to change wording, etc.

Thanks for any help - and thanks for your help in figuring out the original problem!

-Jeff
Author: Jeff Conley
Posted: Mar 31 2008 - 01:13 PM
Subject: re: re: registration email link not working
Author: Jeff Segars
Posted: Apr 01 2008 - 03:40 PM
Subject: re: registration email link not working
Jeff,
Would you mind emailing me with a temporary backend login? I just double checked this locally and it seems fine so there may be a small configuration option that is incorrect or something.

Thanks,
Jeff
Author: Jeff Conley
Posted: Apr 14 2008 - 02:04 PM
Subject: re: registration email link not working
Hi, Jeff -
did you get link? If so, were you able to find anything?

Thanks!
-Jeff
Total Posts: 11 - Pages (2): [1] 2
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