Hi,

I am having a strange problem that I could use some help with.

I am trying to move a site from one hosting company to another. I have backed up all files and moved them to the new host account. I have also exported the MySQL database and moved it to the database location on the new host. Finally I changed the localconf.php file to find the location of the database in its new location. However, when I try to navigate to that location in a web browser I get blank window with Done at the bottom.

http://henryple.nexcess.net.

Neither do I get anything when pointing to the typo3 directory to log into the backend to change the WEC config setting of the site location or other adjustments. No error, nothing.

This occurred to me also when I did a fresh install of the WEC installation; however after using wec_servercheck.php I increased the memory limit in .htaccess and I was able to then see the WEC installation. I am also able to see a fresh generic Typo3 installation at this host when I do that without any adjustment.

The hosting company I am with, nexcess.net will support me in doing a generic Typo3 installation, but are clearly not in a position to say what about the WEC installation is a problem. Below is the wec_servercheck.php listing.

I'd appreciate any ideas about how to further troubleshoot what is wrong. At this point I am stuck because I have no errors and no access to the Administrative backend.

Thanks, Henry

-= PHP Scripting Test =-
OS Linux Passed
Version 5.2.3 Passed
Server API apache2handler Passed
Max Execution Time 30 Passed
Memory Limit 64M Passed
Max Upload Filesize 2M Warning
Max upload file size is lower than the TYPO3 default. Consider raising
upload_max_filesize to at least 10M. This can be set in the php.ini configuration
file if you can access it, or ask your hosting company to do so.
Required Functions success Passed
max_traversal success Passed

-= Email Test =-
email sending via mail() info Passed

-= MySQL Database Test =-
Status Running Passed
Client Version 5.0.27 Passed
SQL Safe Mode Passed
Persistent connection Success Passed
Server Version 5.0.27-standard Passed
Host Info Localhost via UNIX socket Passed

-= File Permissions Test =-
777 Permissions allowed Yes Passed
Minimum write permissions 0755 Passed
Symlinks Success Warning
When you install TYPO3, either use the .zip package or make sure that you copy the
index.php file from typo3_src to the TYPO3 root.

-= Apache Web Server Test =-
Version 2.0.63 Passed
mod_rewrite present Passed
mod_security not found Passed
Allow Override Success Passed
Rewrite URLs success Passed

-= Graphics Test =-
GD library found Passed
GraphicsMagick library failed Failed
GraphicsMagick not installed
ImageMagick library found Passed

Henry,
Thanks for the all the info and the FTP access to the site. You should be back up and running now. Here are the details on the problem and the fix so that you have it for future reference.

When you changed hosts, it looks like you went from some version of PHP 4 to PHP 5.2.3 (which is a good thing). TYPO3 had an old version of wec_map installed, however, that wasn't compatible with PHP 5.2.3.

The server was set up to not show any error messages in the browser but instead log them to a file. This is a perfectly reasonable set up, but it makes it harder to debug the issues since you just get a blank page when you try to access the frontend or backend. I ended up going to the All Configuration section of the Install Tool and set displayErrors to 1, which forces TYPO3 to show the error messages regardless of the server settings. Once the error messages appeared, it was clear that it was a wec_map problem.

I then went back to the All Configuration section of the Install Tool and edited the extList variable. This is comma separated list that defines what extensions are installed, so just removed wec_map from this list. With wec_map uninstalled, I could log into the backend and upgrade to the newer version of wec_map that supports PHP 5.2.3.

Everything seems to be working fine now, but let us know if you see any more issues.

Thanks,
Jeff

Hi Jeff,

Thank you for taking a look at this. I understand what the problem was and appreciate your solving it.

Two questions:

1. How did you get to the Install Tool when the adminitration panel wouldn't load. Is there another way to access this.

2. I've been wondering about this second question for a while now. As new versions of the WEC starter package come out, which represent the current standard set of supported extensions, how should we be keeping up when we had used a previous version of the starter kit to install. Is there a list of the extensions and versions that are included in each starter kit as they are released.

Thanks again for the help!!

Peace, Henry

Henry,
Good questions


You can access the Install Tool at mysite.com/typo3/install/. The backend menu for the the Install Tool points to this same location, so its just a shortcut if you're already in the backend.


Keeping up to date is always a challenge, as the Starter Package really is what the name implies. It's preconfigured setup to start you off in TYPO3. From that common base, you can add anything you like We do keep a list of the components that make up the most recent Starter Package at http://webempoweredchurch.org/products/wec_starter/components/.

In general, I think your best bet for maintaining a TYPO3 install is to periodically visit the Extension Manager in the TYPO3 backend and use the section that Checks For Extension Updates. There are occasionally updates that require tweaking the extension configuration and thinks like that, but its generally a painless process to be up and running on the latest version.

I'd also keep an eye on the WEC Blog or TYPO3.org for new releases of TYPO3. Bugfix releases usually happen about every other month and major releases with new features occur once a year or so.

All that to say, its hard to stay exactly in line with the Starter Package but its just a starting point so you probably don't need to worry much about that. If you keep tabs on extension updates and TYPO3 updates, you should be in good shape.

Hope that clears things up!
Jeff

Thanks Jeff,

Very helpful!!

Best, Henry